bea99's Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") is issued on behalf of the bea99 platform and applies to the website at https://bea99.cam and its related services. This Policy describes how bea99 collects, stores, uses, and protects users' personal information.

By using bea99's services, you are considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

This Policy should be read together with our Terms and Conditions and Responsible Gaming policy, as these documents complement one another.

What Information We Collect

bea99 collects various types of information in order to provide its services. The categories of information collected are described below.

Personal Identity Information

During the account registration and verification process, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — the user must be at least 21 years old)
• National ID card or passport number (for identity verification)
• Mobile number
• Email address
• Residential address

Financial Information

To process deposits and withdrawals, we collect payment-related information, which includes:

• bKash, Nagad, or Rocket mobile banking number
• Transaction reference numbers and history
• Deposit and withdrawal amounts

We never store full bank card numbers or mobile banking PINs.

Technical and Usage Information

Information collected automatically while using the platform:

• IP address and device identifier
• Browser type, version, and operating system
• Pages visited, session duration, and click patterns
• Cookies and similar tracking information
• Referral source (where you came from before visiting the site)

Purpose of Using Information

bea99 uses the collected information for the following purposes:

Account Management and Security

Personal information is used to create, verify, and manage your account. Information is analysed to prevent unauthorised access, fraud, and money laundering. This information is also used to confirm age verification (21+).

Service Improvement and Personalisation

By analysing your preferences and playing patterns, we present you with relevant games and offers. Technical information is used to improve platform performance and user experience.

Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. This information is required to set and verify the minimum deposit amount of ৳200 and the minimum withdrawal amount of ৳800.

Customer Support

Necessary information is shared with the support team to resolve your issues and answer your questions. Our 24/7 live chat support team communicates in Bengali and maintains the confidentiality of your information.

Legal and Regulatory Obligations

It may be our legal obligation to retain and disclose certain information in order to comply with applicable laws and regulations. Information may be provided in response to a court order or a lawful request from a government authority.

Sharing Information with Third Parties

bea99 never sells, rents, or shares your personal information with unauthorised third parties. However, information may be shared in the following limited circumstances:

Service Provider Partners

Payment processors (bKash, Nagad, Rocket), game providers (PG Soft, Pragmatic Play, JILI, Spribe, etc.), and technology support providers may have access to limited information, but only to carry out their specific tasks. These partners are contractually bound to comply with our data privacy standards.

Legal Requirements

We may be obligated to disclose information in order to comply with lawful and legally valid instructions from courts, investigating agencies, or government authorities. In such cases, we provide only the minimum information necessary.

Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in a timely manner in such circumstances.

Cookies and Tracking Technology

The bea99 website uses various types of cookies that help improve your browsing experience.

Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, perform security checks, and store form data. Disabling these cookies may prevent the website from functioning properly.

Functional Cookies

These cookies are used to remember your preferences (such as language settings and theme). They make your next visit more convenient.

Analytical Cookies

Analytical cookies are used to understand how the platform is used and to improve services. This information is stored in aggregated and anonymised form.

You can control or delete cookies from your browser settings. However, completely disabling cookies may limit some features of bea99.

Data Security Measures

bea99 applies multi-layered security measures to ensure the safety of your information:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology, making it impossible for third parties to read the information.
• Data Encryption: Sensitive information stored on servers (such as passwords and identity-related data) is secured using strong encryption methods.
• Access Control: Only authorised personnel can access the necessary information, and every access is logged.
• Security Reviews: Vulnerabilities are identified and resolved through regular security audits.
• Firewall and DDoS Protection: Advanced technology is used to prevent unauthorised access and cyberattacks.

Data Retention Period

bea99 does not retain information for longer than necessary. Data retention periods are as follows:

Active Accounts

All relevant information is retained for as long as your account remains active. This information is used for service delivery, support, and security.

Closed or Inactive Accounts

Even after an account is closed, certain information (particularly relating to financial transactions) may be retained for a specified period due to legal and regulatory obligations.

Technical Logs

Server logs and technical data are generally deleted automatically after a set period, unless a longer retention period is required for a security investigation.

Your Rights and Controls

bea99 users enjoy the following rights over their personal information:

Right to Access

You can request a list of your personal information held by us at any time. To do so, contact us at [email protected] or speak with us via 24/7 live chat.

Right to Correction

You can request correction of any inaccurate or outdated information in your profile. The necessary corrections will be made after identity verification.

Right to Deletion Request

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing transactions.

Opting Out of Marketing Communications

If you do not wish to receive promotional messages, you can change your preferences at any time or let us know directly. Important messages related to account management (transactions, security alerts) will always be sent.

Submitting a Complaint

If you have any complaints regarding data privacy, send an email to [email protected] or contact us via live chat. We will attempt to resolve the issue within a reasonable timeframe.

Protection of Minors

bea99 strictly operates for users aged 21 and above only. We do not knowingly collect information from any minor.

If we become aware that a minor has opened an account, the relevant account will be closed immediately and the collected information will be deleted. If guardians notice anything suspicious, please contact us at [email protected].

To learn more about responsible gambling, please read our Responsible Gaming page.

Policy Changes and Updates

bea99 reserves the right to amend or update this Privacy Policy at any time. In the event of changes:

• The updated policy will be published on this page and the "Last updated" date will change.
• Users will be notified of significant changes via their registered email or through live chat.
• Continued use of the platform after changes have been made will be considered as acceptance of the new policy.

If you have any questions about changes to the policy, please contact our support team.

Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us in the following ways:

Our privacy team generally responds to emails within a reasonable timeframe on business days. For urgent matters, using live chat is more convenient.

To view our other legal documents: Terms and Conditions · Responsible Gaming · About Us · FAQ